Returns & Refunds Policy

Refund Policy

Personalized Keepsakes

Every keepsake is custom-made specifically for you. Because of the personalized nature of our products, returns and exchanges cannot be accepted.

Damaged or Defective Orders

If your order arrives damaged or there is a workmanship issue, please contact me within 7 days of delivery. I am committed to ensuring you are happy with your keepsake and will work with you to resolve any concerns.

Questions

If you have any questions regarding your order, please contact:

📧 hello@theembroideredpawstudio.com